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August 26, 2010

Conference Call Solutions Provider Eagle Conferencing Wins a TMC Innovation Award

By Ed Silverstein, TMCnet Contributor

Eagle Conferencing was one of a highly select group of winners of the 2010 TMC (News - Alert) Labs Innovation Awards presented by Customer Interaction Solutions magazine, according to Technology Marketing Corporation (TMC), a global, integrated media company.

Launched in 1982, Customer Interaction Solutions is the leading magazine covering CRM, Call Centers and Teleservices.

A service of Eagle Teleconferencing Service, Inc., Eagle has been providing top-quality conferencing services since 1986. Their operations span the globe with services provided in the United States, India, United Kingdom, France, Germany and Italy.

The TMC Labs Innovation Awards honor products that demonstrate raw innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Awards are not granted only to the best-selling products, but instead to those demonstrating raw innovation, uniqueness, and representing a significant contribution to the industry.

"These winners have proven to the staff of TMC Labs that their product or service is truly innovative in the CRM and call center industries. New companies, new products and new services in the CRM and call center industry are being created all the time. This award distinguishes the companies that make significant contributions in the advancement of this industry," said Rich Tehrani, CEO, TMC. "We're proud to reward 19 outstanding accomplishments with a TMC Labs Innovation Award this year."

The 2010 TMC Labs Innovation Award winners will be published in the September and October 2010 issues of Customer Interaction Solutions magazine, and are listed below.

In addition to Eagle Conferencing, the other award winners include:

(Company and product)

Amdocs, Smart Agent Desktop

Cicero Inc., Cicero XM Suite

Cincom, Cincom Synchrony

Coveo (News - Alert), Customer Information Access Solutions (CIAS) v2.0

Epicor Software Corporation, Epicor Manufacturing Express Edition (Epicor Express)

Five9, Cloud Computing Platform for Call Centers

inContact, inContact

Interior Concepts, Call Center Furniture

Knoa Software, Global End-User Monitor (GEM)

NICE Systems Ltd. NICE SmartCenter


Pegasystems (News - Alert), Customer Process Manager (CPM)

Presence Technology, Presence Social Media

Primas, Evolution FCR

RingCube Technologies, Inc. vDesk, Salesforce Chatter

ShoreTel (News - Alert), ShoreTel 11

VanillaSoft Inc., VanillaSoft

"The … companies deserve this great honor for creating a ground-breaking product or service. I look forward to seeing other innovative solutions from these companies as they continue to contribute to the future of the CRM and call center marketplace," said Tom Keating, CTO and TMC Labs editorial director.

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.

Technology Marketing Corporation (TMC) is a global, integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by two million unique visitors each month on average worldwide, according to Webtrends. TMCnet has ranked within the top 3,500 in Quantcast's (News - Alert) Top U.S. sites, placing TMCnet in the nation's top .04 percent most visited Web sites. In addition, TMC produces ITEXPO; Social CRM Expo; 4GWE Conference and M2M Evolution (in conjunction with Crossfire Media); Digium (News - Alert)|Asterisk World (in conjunction with Digium (News - Alert)); and Smart Grid Summit (in conjunction with Intelligent Communication Partners). TMC serves other communications market segments with the Cloud Communications Summit (in conjunction with Light and Electric); CVx ChannelVision Expo (in conjunction with Beka Publishing); and MSPWorld™ (in conjunction with the MSP Alliance).

TMC also serves technology professionals with industry-specific Web sites: InfoTech Spotlight, 4GWE, M2M,, Smart Products Ecosystem,,, Satellite Spotlight,,, Business Video,, and

Ed Silverstein is a contributing editor for TMCnet's InfoTech Spotlight. To read more of his articles, please visit his columnist page.

Edited by Ed Silverstein

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