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UK Department Store Picks MeetingZone for Personalized Conference Calling

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TMCnews Featured Article


May 10, 2011

UK Department Store Picks MeetingZone for Personalized Conference Calling

By Neelam Malkani, TMCnet Contributor


Debenhams plc, a U.K. department store group, has selected MeetingZone (News - Alert), an independent conferencing and collaboration service provider, as its preferred audio conferencing service provider. Debenhams has a portfolio of over 100 successful designer and own brands.


"As part of a review of our existing conferencing services, I researched the offerings of the leading providers in the marketplace,” explained Paul Munday, Debenhams' technical manager of Networks. “MeetingZone's ability to charge per second, rather than the more usual rounding up of time spent on a conference call by each participant to the nearest minute, was a key differentiator for us.”

Another plus for MeetingZone was the availability of its geographic free phone numbers enabling participants to dial in to Debenhams' conference calls at no cost."An important factor in the choice of our preferred conferencing supplier was to minimize the resource needed from Debenhams during the transition from our existing supplier's service to the new solution," Munday continued.

Audio conferencing is used throughout Debenhams' 161 stores across the U.K. and the Republic of Ireland and has become an essential business tool used to improve communications internally and externally with Debenhams' third-party suppliers and partners. MeetingZone’s solutions improve internal and external business communications by quickly and easily bringing together remotely located people into the same conference call.

MeetingZone carried out face-to-face training at Debenhams' head office locations and held online training sessions with employees at Debenhams' regional offices. "The training we received coupled with the ease of use of MeetingZone's solutions, resulted in an extremely smooth migration path to the new service," confirmed Munday.

Awarded ‘Best Children’s Partywear' and 'Toddler Retailer of the Year' in the Prima Baby Fashion Awards , Debenhams has a strong presence in key product categories including women’s wear, men’s wear, children’s wear, home and health and beauty, and offers its customers a unique and differentiated mix of exclusive own bought brands including Designers at Debenhams, international brands and concessions. Debenhams has 167 stores in the U.K., the Republic of Ireland and Denmark as well as 62 international franchise stores in 25 countries.

MeetingZone delivers easy to use, cost-effective, high-performance, personalized integrated audio and web conferencing services to global organiszations of all sizes, across all business sectors.


Neelam Malkani is a TMCnet contributor. To read more of her articles, please visit her columnist page.

Edited by Tammy Wolf







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