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December 16, 2011

Communications Provider PowerNet Global Adds Inbound SIP DIDs to Call Center Offering

By Rajani Baburajan, TMCnet Contributor

PowerNet Global (News - Alert), a communications provider offering voice, data, SIP, and managed solutions to commercial and residential customers nationwide has added Session Initiation Protocol (News - Alert) Direct Inward Dialing (SIP DIDs) to complement their outbound calling solution, NetDialer.

The highly innovative Direct Inward Dialing service provides a range of telephone numbers that can be leveraged to call into a company’s private branch exchange (PBX (News - Alert)) system. This new service completely eliminates the need for a live receptionist to route the calls to their exact destinations.

Due to the fact that the service utilizes SIP technology, numbers are available very quickly, as opposed to traditional POTS or TDM solutions that require substantial time for turn up, company officials said in a press release. In addition, when implementing this solution a company can assign its customers individual phone numbers for each person or department within the company, without requiring a physical line into the PBX for each possible connection.

“Inbound SIP DIDs are just another way we offer businesses the opportunity to connect with their customers in a more expedient and efficient manner,” said Matt Ziebro, executive vice president of Sales at PowerNet Global, in a statement.

“When the telephone is a vital instrument of a company’s ability to conduct business – as is most often the case – you need to have affordable services that you can rely on to get the job done and that’s what our call center solutions do for our customers,” Ziebro added.

The Inbound SIP DIDs service complements the communications provider’s call center offering and the service is offered to the communications provider’s NetDialer subscribers, as well as non-call center customers.

Moreover, with this new release customers can easily and quickly transfer existing phone numbers, or they can choose to use a phone number from any local area, allowing call recipients to see a familiar area code on their caller ID. The service can be used for fax and voicemail as well as for live voice connections, the company said.

Recently, TMCnet reported that the company has been recognized on the Deloitte (News - Alert) Top 100 List for the ninth year in a row. The award recognizes the communications provider for the consistent growth it achieved by developing and marketing an expanding array of competitive products, as well as maintaining a clear focus on delivering unrivaled service to its partners and customers.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Jamie Epstein

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