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October 12, 2011

Communications Provider PowerNet Global Offers Diverse Portfolio of Call Center Solutions

By Jamie Epstein, TMCnet Web Editor

PowerNet Global (News - Alert) provides multiple products and services to meet increasing demand from communications customers including voice, data, SIP, and managed services.

NetDialer is the company’s outbound dialer long distance service that has been created to be utilized within outbound call centers that mandate a cost effective product that can get a specific message out to a large amount of people rapidly. PowerNet Global enables users to benefit from Tier 1 call quality on high velocity, short duration (HVSD) calls without any associated fees.

NPA (News - Alert)-NXX, Lata-OCN, and flat rate pricing with 6/6 billing is also available through the communications provider, as a fully customizable portal enables customers to easily monitor a business' calling through daily reports that come complete with ASR/ACD statistics and credit balances, according to the company’s website.

In most cases, ordinary dedicated circuits can take more than a month to be up and running. However, with PowerNet Global’s outbound SIP long distance service, any business can be ready to go in a few short days. The company also provides scalability that enables customers to adjust as their business needs continue to grow.

Furthermore, the company’s SIP Direct Inward Dialing (DIDs) service enables customers to select either to keep their existing phone numbers or receive new numbers from the local area they desire, in order to give customers a sense of familiarity when they see the number that is attempting to reach them.

PowerNet Global also offers a stable network and local 24/7 NOC (News - Alert) support, so customers can remain confident that if there is a problem it will be resolved quickly and they can get right back to their work.

In related communications provider news, TMCnet recently reported that the company’s digital phone service enables users to have access to high-quality calling with many crucial features, allowing you to operate as if you were a large business with a small business budget. Because PowerNet Global can clearly see that each business has its own individual needs, the company provides different calling plans that provide unlimited local calling as well as your choice of either bundled or metered long distance calling.

Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.

Edited by Carrie Schmelkin

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