EchoStar Corp., a company serving the set-top box and satellite industries for nearly 30 years, is completely ready to launch a cloud-based intelligent personal technology management suite, called Symbi. Company is planning to make the launch announcement at the 2013 Call Center Week, to be held from June 10-14 at, Las Vegas, Nev.
Today, technology users are faced with an unrelenting proliferation of smartphones, computers and tablets in their homes. EchoStar’s Symbi software-as-a-service product suite enables True Tier Zero problem resolution, service provisioning and live customer/agent interactions for today's technology-dense households.
Not just for consumers, customer service professionals can also utilize its intelligent incident management platform, says the company.
EchoStar’s Symbi is noted to have developed from an advanced comprehensive intelligence engine that forms a symbiotic relationship among customers, agents, solutions and technology. This evolutionary solution leverages EchoStar's patented Semantic Knowledge Management System (SKMS), which delivers system-specific guided content that is filtered and prioritized based on the end user's actual technology environment.
With Symbi, consumers and call center professionals can have a solution that proactively speeds diagnosis and resolution of common set-up, service delivery and technical support incidents. The solution continuously monitors Internet connectivity and offers guided content to assist with device set-up, usage and performance maintenance. It offers service center call deflection and helps to reduce truck rolls.
Company officials also clarified that Symbi allows its users to deliver superior customer service extending the consumer lifecycle while achieving operational savings. Symbi also enables service - provisioning and creates new revenue channels through an on-board eCommerce portal.
Another EchoStar news statement revealed that International Launch Services and EchoStar Satellite (News - Alert) Services announced a new launch service award for the ILS Proton launch of a future heavy-lift mission.
Edited by Alisen Downey