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Ifbyphone Offers Lead Gen and Voice Broadcast Tools for SMBs

February 19, 2008

 

By Stefania Viscusi, TMCnet Assistant Editor

SaaS (News - Alert) voice infrastructure and application company, Ifbyphone, has announced the launch of IBP V 2.6—offering SMBs further enhanced enterprise call tele-lead generation tools.
 
"It's important to ensure that SMBs with unique voice broadcast needs have a solution optimized for their use. The V 2.6 Voice Broadcast tools support easy to use schedules which automate the distribution of voice broadcast so transfers from customers arrive during appropriate business hours," explains Irv Shapiro, founder and CEO of Ifbyphone (News - Alert).
 
Based on customer learning, the latest version includes new features that are more streamlined.
 
"SMB's need a complete hosted solution at their disposal for the total integration of their web and telephone presence," also commented Shapiro, "they need the ability to track clicks from the web, calls to toll free numbers, and outbound voice broadcast results."
 
Telephone presence is especially important as spam folders are increasingly being loaded with filtered emails, making it hard for businesses to communicate new product information, promotions and service enhancements to their customers via email.
 
With more and more consumers browsing the Web for products and services, Ifbyphone V 2.6 helps SMBs communicate with customer and converts website visitors into callers that are routed to an appropriate contact.
 
All click-to-call's are tracked with extension reporting options and Ifbyphone V 2.6 solutions work with any telephone system. It is also fully portable if a company moves from one telephone transport vendor to another.
 
 
New and enhanced features of Ifbyphone V 2.6 were outlined in a recent news release:
 
* Voice Broadcast Services optimized for SMBs
* A complete voice broadcast scheduling API allowing any SAAS application to integrate with voice broadcast services
* Caller ID and schedule based Toll Free Number routing with complete IVR support
* Beta Testing of International Click to Calls
* Improved Company and Product Directories in our IVR and Virtual Receptionist solutions
* New reseller tools including access controls for resellers that allow them to limit customer access to select functions
* Single step, easy to use, call recording
* Business customer access to consumer features including email by voice services
 
For more check out the Click to Call channel on TMCnet.
 
 
Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.
 
 


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