Business process outsourcing (BPO) is becoming one of the most growing industries in 21st century. And in today’s business environment, a good customer call center is often needed to provide fast, efficient and accurate services to clients. Companies that want to offer instant responses to clients’ inquiries, whether online, by phone or in person, may start such a center and appoint the needed agents to make sure clients’ expectations are being fulfilled.
In order to explore more opportunities in the call center industry, Bright Pattern and TopLine have announced a joint program to offer an affordable, hassle-free contact center solution to residents of TopLine, the 40,000-square-foot accelerator focused on scale, and located in the East Bay. It is unique co-working space that sits on the shore of Marina Bay in Point Richmond, California.
This is a win-win-win scenario for Bright Pattern, TopLine, and resident high-growth companies.
Bright Pattern, a provider of next generation cloud based call center software will be offering program for TopLine resident companies that will be allowed to access to ServicePattern, Bright Pattern's next generation cloud contact center solution. ServicePattern's Rich Contact Experience feature suite and mobile customer care capabilities can be easily integrated into any mobile app developed by TopLine residents.
Bright Pattern's cloud contact center platform is designed and well-suited for mission critical inbound customer care environments.
Allan Young, founder of TopLine, stated, "Bright Pattern is setting the future direction for cloud contact center solutions, and particularly for mobile customer care. They have developed elegant solutions to respond to the shift in how consumers integrate with brands."
Konstantin Kishinsky, CEO of Bright Pattern, said in a statement, "We're excited to work with Allan and looking forward to seeing the direction that TopLine companies take with our Rich Contact Experience platform."
Edited by Alisen Downey