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HyperQuality Advances Contact Center Performance and Workflow Management
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HyperQuality Advances Contact Center Performance and Workflow Management

 
September 27, 2011

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By Anil Sharma, TMCnet Contributor
 

HyperQuality (News - Alert), a provider of contact center workflow and business intelligence management services and solutions, has unveiled ClearMetrix 3.0, an advanced version of SaaS (News - Alert) solution.


With ClearMetrix 3.0 businesses can better manage customer contact effectiveness including revenue opportunities, expenses and customer satisfaction.

Officials with HyperQuality said that ClearMetrix 3.0's new features provide unprecedented executive-level insight into contact center effectiveness, providing C-level management with the insight needed to make business decisions impacting revenue generation, expenses management and customer satisfaction optimization.

"The performance visibility that ClearMetrix 3.0 provides isn't simply about tracking contact center metrics, it's about driving business objectives," said Bailey Shewchuk, senior vice president of sales, marketing and business development for HyperQuality, in a statement.

Shewchuk said that every business owner and executive is looking for ways to optimize customer contacts that impact revenues and costs.

He said that ClearMetrix 3.0 provides them the visibility into their customer interaction data so they can make quickly the right decisions that influence their business.

Company officials said that leveraging HyperQuality's expertise in quality assurance evaluations and analytics, and legacy ClearMetrix workflow management functionality, ClearMetrix 3.0 offers several new features that provide a 360-degree view of customer contact effectiveness allowing business leaders to strategically manage sales effectiveness, call center expenses, and overall customer experiences.

Recently, HyperQuality was named to the Inc. 500|5000 list, which recognizes the fastest growing, privately held companies in America. HyperQuality ranked no. 3554.

The ranking underscores HyperQuality’s position as leader in customer contact effectiveness, optimizing revenue, cost and quality of service initiatives of their clients.Challenging economic circumstances in the past few years have required Fortune 500 companies to use more proven, metrics-derived solutions that attract and retain customers.

HyperQuality’s specialty in analyzing business processes and evaluating customer contacts for the delivery of high-quality customer service, coupled with enterprise wide visibility of performance metrics allow enterprises to make informed strategic business decisions that bolster their overall objectives.


Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny

Workforce Optimization Homepage





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