May 05, 2006

 

RICHARDSON, Texas, May 5 /PRNewswire/ --  IEX Corporation, a Tekelec (News - Alert) company, today announced Customer Interaction Solutions magazine has honored IEX President Debbie May with a Lifetime Achievement Award.

At last night's event, Ms. May was honored for her industry leadership and significant contribution to the contact center industry's growth. The award was presented at the 21st Annual Top 50 Teleservices Agencies and MVP Quality Awards dinner held at the Marriott East Side Hotel located in the heart of Manhattan, New York.

"Debbie is a true pioneer in the workforce management industry and I am honored to bestow upon her this Lifetime Achievement Award," said Founder, Chairman and CEO of Customer Interaction Solutions Nadji Tehrani. "Her leadership has made IEX one of the premier workforce management, strategic planning and performance management software vendors in the entire call center industry. As the publisher of Customer Interaction Solutions magazine, the call center industry's pre-eminent publication since 1982, I have always been impressed by her leadership, vision and professionalism."

Ms. May was a founder of IEX Corporation in 1988. At IEX, she is responsible for setting the vision and direction of the company while overseeing its daily operations. Under her leadership, IEX experienced substantial growth and has attained recognition as a leading global provider of workforce management and optimization technology for contact centers.

The company's flagship product, the TotalView(R) Workforce Management system, enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

 

 

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