Call Center Scheduling Featured Article
Zuper Boosts Customer Service, Brings Support Agents & Field Teams Together via Zendesk
By nature, service businesses require constant focus on their customers’ needs and demands. In addition to delivering quality care via their customer support lines, their field service agents must also have insights into the relationship to deliver the best possible care.
To improve operations and make sure this happens, Zendesk now has the Zuper platform integrated into its offering. The AI-powered intelligent workforce management platform makes it possible for organizations to empower customer support agents, so they can quickly and directly schedule, dispatch and allocate service tickets to the mobile workforce. Zuper for Zendesk is an easy to use, all-inclusive platform that can boost productivity, efficiency and provide customers with the best possible experience.
In the era of COVID-19 and forced shut-downs, it’s become especially important that businesses quickly make necessary changes to show customers their relationships are important.
Benefits include:
- 50% increase in workforce utilization
- 35% reduction in service turnaround time
- 45% increase in customer adoption and profitability
- 30% reduction in costs
“Service businesses are working diligently to keep pace with customer expectations that have changed dramatically during the COVID pandemic,” said Anand Subbaraj, CEO of Zuper. “One of the most critical challenges is to ensure that support and service teams are tightly aligned. This integration enables organizations to leverage Zuper and Zendesk in a customized fashion that is optimal for business success."
The Zendesk partnership will allow service organizations to maximize their customer experience. Together, the companies are making it possible for service businesses – enterprise and mid-size – to boost customer service levels and their bottom line.
Edited by Erik Linask