Call Center Scheduling Featured Article
TCN Launches List Management Services
The global coronavirus pandemic is certainly front of mind at the moment. But…let’s not forget about data management and compliance. Compliance and data management must remain a priority, as how these matters are addressed illustrate how much organizations are concerned with putting the best foot forward.
TCN announced the newest addition to its cloud contact center arsenal, List Management Services. The TCN LMS offering enables smoother data integration, optimized lists, omnichannel visibility and reduced chance of errors.
Specifically speaking, the TCN LMS provides a central data repository, improved administrative efficiencies, increased visibility as well as a gateway to omnichannel functionality.
In addition to the LMS, TCN also introduced Natural Language Compliance that allows organizations to customize compliance needs to state and federal regulations. And, TCN also unveiled a new and improved agent portal.
“Our new List Management Services make it easier for our clients to pipeline and massage data from disparate sources and enrich it with other key TCN services,” said Jesse Bird, chief technology officer and co-founder of TCN. “As one more feature that demonstrates TCN’s focus on elevating our customers’ business operations, LMS also opens the door for TCN to deploy many more omnichannel functions to our contact center platform.”
The contact center is your customer service hub, serving on the front lines to support operations. It requires the proper technology and tools to empower agents to do better – regardless of COVID-19.
What’s in your contact center?
Edited by Maurice Nagle