Avaya IX Workspaces Earns Industry Accolade

Two arenas that are quite crowded and ferociously competitive are cloud communications and the contact center. Choosing the appropriate components for an organization can prove a labor intensive task, but the due diligence will pay off in the long run. Industry analysts, accolades and awards are a good place to start your search.

Avaya (News - Alert) announced Avaya IX Workspaces has earned a 2019 Contact Center technology Award from CUSTOMER magazine.

“Congratulations to Avaya for being awarded a 2019 CUSTOMER Magazine Contact Center Technology Award. Avaya IX™ Workspaces has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC (News - Alert). “We’re pleased to recognize their achievement.”

The Avaya IX Workspaces solution separates from the pack with its ability to assist agent productivity by bringing together a number of applications in a single desktop, and empowering agents with the ability to deliver a more personalized customer experience.  In addition, because the desktop solution is browser-based, cost of ownership is cut and the team can take advantage of its widget-driven design to customize their desktop.

“Avaya IX Workspaces gives agents, supervisors, and the entire customer service team a superior tool to enable delivery a superior customer experience,” said Paul Lang (News - Alert), Head of Contact Center Marketing, Avaya. “It is an honor to be named a 2019 CUSTOMER Magazine Contact Center Technology Award winner. This recognition highlights Avaya’s continued commitment to delivering products in our contact center portfolio that ensure agents are empowered and fully contextually aware with a unified agent desktop solution.”

What’s in your contact center?

Edited by Maurice Nagle