Monet WFM Newest AppFoundry Addition

John Donne famously wrote, “No man is an island,” meaning people perform far better working with others than when in isolation. This collaborative mindset is making the rounds in technology, as building out robust ecosystems to create a comprehensive and complete solution is the norm in the digital era.

Monet Software announced Monet Workforce Management (WFM) is now available via Genesys (News - Alert) AppFoundry. In AppFoundry, Genesys touts a vast selection of contact center solutions, and now gains a preeminent WFM offering.

With the Monet WFM addition Genesys customers can take advantage of agent performance analysis, real-time agent adherence, intra-day management, agent communication, forecasting & scheduling, long-term forecasting as well as omnichannel data capture from the PureCloud and other CRM platforms.

“Monet is proud to join the growing ecosystem of Genesys PureCloud and AppFoundry. We see great similarities between the PureCloud platform and Monet WFM as they are both functionally robust, flexible cloud solutions that are easy to use, rapid to deploy and simple to administer,” said Shimon Keren, SVP of Products at Monet Software (News - Alert). “Integrating these two powerful solutions gives businesses a growing number of key contact center solutions in the cloud without an on-premises footprint.”

The cloud is the playing field moving forward, and for the contact center this means increased flexibility, cost cutting and the only limitation on development is creativity. Innovation and partnerships will win the day, what’s your ecosystem look like?

What’s in your contact center?

Edited by Maurice Nagle