Call Center Scheduling Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Call Center Scheduling Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Call Center Scheduling
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources
    • E-Book
    • Infographic
  • Contact Us
  • RSS Feeds

Call Center Scheduling Featured Article

December 03, 2018

Monet WFM Newest AppFoundry Addition


By Maurice Nagle, Web Editor

John Donne famously wrote, “No man is an island,” meaning people perform far better working with others than when in isolation. This collaborative mindset is making the rounds in technology, as building out robust ecosystems to create a comprehensive and complete solution is the norm in the digital era.




Monet Software announced Monet Workforce Management (WFM) is now available via Genesys (News - Alert) AppFoundry. In AppFoundry, Genesys touts a vast selection of contact center solutions, and now gains a preeminent WFM offering.

With the Monet WFM addition Genesys customers can take advantage of agent performance analysis, real-time agent adherence, intra-day management, agent communication, forecasting & scheduling, long-term forecasting as well as omnichannel data capture from the PureCloud and other CRM platforms.

“Monet is proud to join the growing ecosystem of Genesys PureCloud and AppFoundry. We see great similarities between the PureCloud platform and Monet WFM as they are both functionally robust, flexible cloud solutions that are easy to use, rapid to deploy and simple to administer,” said Shimon Keren, SVP of Products at Monet Software (News - Alert). “Integrating these two powerful solutions gives businesses a growing number of key contact center solutions in the cloud without an on-premises footprint.”

The cloud is the playing field moving forward, and for the contact center this means increased flexibility, cost cutting and the only limitation on development is creativity. Innovation and partnerships will win the day, what’s your ecosystem look like?

What’s in your contact center?




Edited by Maurice Nagle



HOME


CALL FOR CONTENT


Strategies for Improving Schedule Adherence

Call Recording Software is Essential for your Call Center

Cloud vs. Premise vs. Hosted: Differences, IT Costs and Benefits

The Ultimate Guide to Contact Center Shrinkage


Decision Guides

  •   Workforce Management in the Cloud
  •   Workforce Management Selection Guide
  •  Scheduling Spreadsheets Are Not Really Free

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER MANAGEMENT
  • WORKFORCE MANAGEMENT

CALL CENTER SCHEDULING

Improve call center scheduling and forecasting with Monet Software's cloud-based workforce management solution, including ACD integration, real-time agent adherence, intra-day management and agent-supervisor collaboration.

Powered By Technology Marketing Corp. © 2019 Copyright. Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact TMC