Call Center Scheduling Featured Article
Scheduling Flexibility
They’re more social. More connected. More used to working and living on their own terms. And they’re changing life and work as we know it.
We’re talking, of course, about millennials – and the generations that follow.
These free-thinking individuals create both new challenges and new opportunities for the organizations for which they work.
For example, the younger set will find and use the communications and collaboration they need – and they’ll often do it without asking permission. However, if your business has a good strategy and solutions to address their need for greater flexibility, and better and easier interactions, these individuals have the drive and tech saavy to pick up on them and deliver better results.
Also, millennials tend to value freedom over sameness. So businesses can use scheduling flexibility as an employee perk and retention tool. In fact, a 2017 study by Bentley University indicates workers across all generations value flexibility. And scheduling software can make it a whole lot easier for organizations to allow for that flexibility.
“Millennials have high expectations for the businesses they work for – and will eventually lead,” said Susan Sobbott, president of American Express (News - Alert) Global Commercial Payments. “The successful U.S. business of the future will need to have an authentic purpose and foster employee well-being with passionate, committed leadership at the helm. Millennials are seeking work with meaning beyond just making money, and they’re willing to make tradeoffs to achieve their own definition of success.”
Bentley University reports that 71 percent millennials say they want work flexibility and 77 percent say flexible work hours lead to better productivity. Meanwhile, three quarters of the U.S. millennials surveyed by American Express
said employers should “be flexible and fluid”.
Edited by Maurice Nagle