Call Center Scheduling Featured Article
The Benefits of WFO
Scheduling doesn’t have to be complex, time consuming, and unrewarding. You can simplify your scheduling, reduce your costs, and improve your service levels today with more effective contact center scheduling.
That’s the word from Monet Software (News - Alert), which recently published a white paper explaining how.
It notes that with the Monet workforce optimization platform organizations get a variety of benefits. That includes an affordable solution, with a low monthly fee, a minimal capital investment, and no hidden costs. With Monet WFO, organizations can begin realizing the benefits noted above within 30 days. And the solution is easy to learn and use, Monet Software says.
The Monet WFO solution offers a range of features and functionality. That includes call recording, performance management, quality assurance, and workforce management. It’s been proven to increase compliance and productivity, and to improve service levels. And because it’s cloud-based and secure, the Monet WFO solution requires minimal IT management, the company says.
In other recent news from Monet Software, the company last week unveiled a Salesforce version of its workforce management solution. It’s available on the Saleforce AppExchange and integrates easily with Salesforce Service Cloud and Sales Cloud case management systems.
“As consumers embrace technology, their behaviors and habits change, and their expectations grow whether they are customers or employees, which represents a considerable challenge for contact centers and help desks striving to stay competitive, deliver outstanding customer experiences and retain their employees,” says Monet Software CEO Chuck Ciarlo. “Companies looking to improve agent efficiency and satisfaction, as well as enhance customer experience, now have an all-in-one solution for various interaction channels in a single, unified system. As a result, our customers can produce more accurate forecasts and schedules and have a superior ability to track schedule adherence across multiple interaction channels.”
Edited by Maurice Nagle