Call Center Scheduling Featured Article
Monet WFM for Salesforce Meets Customers Where They Are
Monet Software (News - Alert) has come out with a Salesforce version of its workforce management solution. It meets customers where they are, integrating easily with Salesforce Service Cloud or Sales Cloud case management systems. That gives users access to Monet’s omnichannel WFM solution directly through Salesforce.
What’s more is that Monet WFM for Salesforce provides out-of-the-box integrations with more than 50 cloud and on-premises contact center and telephony systems. That means businesses can easily select and implement the ACD and other systems that work best for them – without have to switch out WFM solutions.
Monet WFM for Salesforce is available on the Salesforce AppExchange.
“As consumers embrace technology, their behaviors and habits change, and their expectations grow whether they are customers or employees, which represents a considerable challenge for contact centers and help desks striving to stay competitive, deliver outstanding customer experiences and retain their employees,” says Monet Software CEO Chuck Ciarlo. “Companies looking to improve agent efficiency and satisfaction, as well as enhance customer experience, now have an all-in-one solution for various interaction channels in a single, unified system. As a result, our customers can produce more accurate forecasts and schedules and have a superior ability to track schedule adherence across multiple interaction channels.”
Gartner (News - Alert) last spring ranked Salesforce the clear leader in CRM customer engagement for the ninth consecutive year. Forbes crowned Salesforce the World’s No. 1 Most Innovative Company in 2017. And Forrester (News - Alert) Research says Salesforce Service Cloud is a leader in its latest Forrester Wave Customer Service Solutions for Enterprise Organizations report.
“Salesforce is a Leader in the evaluation with its continued momentum in making large, complex customer service deals,” Forrester Research (News - Alert) commented.
Edited by Mandi Nowitz