Call Center Scheduling Featured Article
Easy Office Phone Launches Enhanced Virtual Call Center Scheduling Solution
Not a long time ago, when employees in call centers worked from remote locations, integrating them into the regular call queues was virtually impossible, scheduling and monitoring performance was difficult and analyzing data was cumbersome. Now, with Easy Office Phone's (News - Alert) Virtual Call Center solution, everything falls neatly into place.
Easy Office Phone enhanced Virtual Call Center solution claims to seamlessly integrates tracking, reporting, and web-based management into the core phone service and offers detailed statistics on performance reporting that has reportedly led to noticeable productivity improvements.
Of course, to be fair, some hardware-based solutions do offer all this and more, but at what cost? Sometimes these solutions run into tens of thousands of dollars, an amount that could rip budgets apart, especially for small companies. However, the cloud-based product allows staff to work from anywhere and seamlessly integrates all the critical components to deliver a single-source solution that satisfies the requirements of any call center and delivering in the process savings in costs and employee time.
Although call centers are an integral part of business operations across North America, not many are equipped with the capacity to monitor performance and management, thanks in part to the exorbitant costs involved, but the virtual-call-center solution could be the answer that could cater to their needs.
Active users of Easy Office Phone’s Virtual Call Center touted the abilities of the service and the benefits that the service provided.
Shaun Pennell, chief technology officer at Active Energy claimed that the virtual-call-center solution tied the call center staff together regardless of where they worked and helped analyze and asses agent performance quickly and easily with just a few mouse clicks.
The Easy Office Phone solution is custom-built, and uses a powerful web interface to tie together the fundamental elements of a call center, increases staff flexibility, and more importantly helps to scale operations in response to change in needs.
Other news reports Primus Business Services, a Canadian voice and data solutions provider, launched a new hosted PBX (News - Alert) suite of call center services, delivering big solutions for small businesses by eliminating capital costs, cutting operating expenditures and greatly reducing the technical complexity of implementing and supporting a full-service contact center.
Edited by Amanda Ciccatelli