Call Center Scheduling Featured Article
Enhanced Workload Automation Software with Predictive Scheduling Analytics to Improve Call Center Scheduling
Call centers must be able to automate and manage complex call center scheduling based on business policies in which physical, virtual and cloud-based resources are allocated to ensure that critical workflows are met.
Advanced Systems Concepts, Inc. (ASCI) today unveiled version 9.0 of its ActiveBatch Workload Automation and Job Scheduling Software. Expected to release in June, the new version will give ActiveBatch users integrated capabilities to join reactive and predictive resource management to optimize Service Level Agreements (SLAs) for modern enterprises.
By giving ActiveBatch new predictive capabilities, users will now be able to manage mixed workloads based on business policies in which on-premise and/or cloud-based resources are automatically assigned or de-assigned to meet individual SLAs.
"Workload automation products have always used reactive decision-making models due to their origins in the era of mainframes and finite, well-defined network environments," said Jim Manias, vice president of marketing and sales for Advanced Systems Concepts, in a statement. "With the advent of ActiveBatch Version 9.0, IT automation enters a realm where events and resources can be managed according to more flexible standards such as cost, speed, quality and overall business priority."
ActiveBatch Version 9 leverages behavioral insight including historical workflow performance, resource availability and capacity to control the execution of workflows. It then performs predictive analysis, based on anticipated needs, to manage, provision and schedule jobs or allocate resources leveraging cloud and virtual resources. As a result, enterprises can configure their virtual environments minute-by-minute in an ever-changing, completely tailored environment.
According to Gartner's (News - Alert) "Magic Quadrant for Workload Automation," by Milind Govekar and Biswejeet Mahapatra, February 2012, "These tools have evolved from the static nature of managing and scheduling jobs to manage mixed workloads based on business policies in which on-premises or cloud-based resources are assigned and de-assigned in an automated fashion to meet service-level objectives."
ActiveBatch V9's new features include Automatic Server Provisioning and Scheduling Analytics. Automatic Server Provisioning automatically provision virtual and cloud-based resources in real-time to ensure that workflows have adequate resources to successfully complete. Scheduling Analytics proactively provision resources in advance of workflow execution by combining historical analysis and workload forecasting to ensure reservation of resources for the successful execution of workflows.
ASCI offers many software products and options for users of Windows, UNIX, Linux, HP OpenVMS and NSK systems as well as IBM (News - Alert) z/OS, AIX, i5OS and SCO UNIX. These products provide answers to software developers and system managers with improved system efficiency and utilization.
Edited by Rich Steeves