Call Center Recording

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Call Center Recording Feature Article
 

September 30, 2008

Digium and Telrex Announce Partnership

By Eve Sullivan, TMCnet Editor

 

The CallRex Professional call recording and monitoring solution has earned the designation of “Digium/Asterisk Certified” for Asterisk Business Edition.
 
Digium Inc., the Asterisk Company, and Telrex (News - Alert), provider of the CallRex suit of IP call recording and call center optimization solutions, announced the partnership today.
 
“Telrex is pleased to support the Asterisk open source telephony community with affordable and robust call recording solutions,” said Robert Kapela (News - Alert), president of Telrex. “Companies and call centers of all sizes can reap the benefits of call recording and monitoring software, allowing them to limit legal liability, improve customer satisfaction and employee productivity and enhance security.”
 
CallRex software from Telrex, a robust call recording software for Asterisk (News - Alert) installations, was tested in Digium’s lab to validate its interoperability with Asterisk Business Edition. Telrex is a Digium Interoperability Partner.
 
Digium (News - Alert) is the creator and driving force behind Asterisk, the open source voice communications software deployed by more than four million servers worldwide to manage VoIP calls for businesses and individuals.
 
Resellers, telecom professionals and software developers choose Digium's products because Digium delivers the technical superiority, security and flexibility associated with Asterisk, the company says. Asterisk powers Digium’s family of software and hardware appliances, including AsteriskNOW, Asterisk Business Edition and Switchvox.
 
Telrex offers affordable call recording and monitoring solutions for small- to medium-sized businesses. Flexible, monthly “pay-as-you-grow” subscription pricing is available from Telrex so that companies can simply pay a monthly fee.
 
“The addition of CallRex call recording software to the Digium partner ecosystem will benefit small- and medium-sized businesses that need to supplement their Asterisk installations with a stand-alone call recording system,” said Jim Webster (News - Alert), director of technology partnerships for Digium. “We are pleased to work with Telrex to offer complementary telephony software solutions that will help our customers.”
 
CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Digium, 3Com, Mitel, Inter-Tel, Cisco, Avaya, Microsoft OCS, ShoreTel, BroadSoft, Sylantro, Genband, Vertical, Pingtel, Fonality, TalkSwitch, and more. CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers the CallRex suite of software through value added resellers worldwide. Learn more at www.telrex.com

Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve's articles, please visit her columnist page.

Edited by Eve Sullivan


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