Call Center Recording

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Call Center Recording Feature Article
 

August 04, 2008

CallRex Call Recording Lets Collection Agency Improve Service

By Jai C.S., TMCnet Contributing Editor

 

Evergreen Professional Recoveries, Inc., a collection recovery agent, is reporting improved customer service and low legal liability due to “CallRex” from Telrex (News - Alert).
 
CallRex is a complete suite of IP call recording and call center optimization solutions which supports more than 20 PBXs and softswitches, which is more than any other call recording vendor. The solution utilizes innovative packet sniffing technology to identify and record VoIP traffic on the network.
 
CallRex supports IP telephony systems, VoIP softswitches and unified communications solutions from Mitel (News - Alert), Inter-Tel, Cisco, Avaya, Nortel, Microsoft OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Digium/Asterisk, Pingtel, Switchvox (News - Alert), Fonality, TalkSwitch, and more.
 
Telrex’s call center optimization solution has helped Evergreen Professional Recoveries capitalize on Call Recording Technology to Defray Disputes. With this innovative solution, Evergreen Professional Recoveries can easily search for call recordings and attach them to e-mails in a standard WAV file format.
 
In addition, managers can provide immediate feedback to agents.
 
"Call recording has headed off at least two frivolous lawsuits in the past three months, which would have cost us at least $10,000 in fees," stated Ken Ross, CEO, Evergreen Professional Recoveries. Evergreen Professional Recoveries is a nationally accredited collection agency headquartered in Bothell, WA.
 
Telrex offers flexible licensing options for its award-winning CallRex suite of software.
 
Jai C.S. is a contributing editor for TMCnet. To read more of Jai’s articles, please visit his columnist page.
 
 


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