Call Center Recording

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Call Center Recording Feature Article

October 16, 2007

Microsoft Unified Communications Call Recording Now Possible

By Rich Tehrani, President and Editor-in-Chief


One of the main messages from Microsoft (News - Alert) this week, during its OCS 2007 launch, is that companies do not need to replace their hardware because Microsoft’s unified communications solutions blend together existing infrastructures using gateways. This allows companies to keep the thousands of PBX features they need while connecting to OCS 2007, Office Communicator 2007, Live Meeting and other Microsoft tools. 
Microsoft’s unified communications solutions are, admittedly, light on the call monitoring and recording side. To recording Microsoft UC-based phone calls, many companies many conclude they need a PBX (News - Alert). But this isn’t quite true.
For companies wanting to deploy a Microsoft UC solution sans PBX, and who need recording capabilities, Telrex (News - Alert) has an answer. The company has just announced it is offering IP call recording and monitoring for Office Communicator 2007 and Office Communications Server 2007.
Telrex company executives told me one of the benefits of their solution is the ability to record calls on disparate IP PBXs within an organization. Don’t scrap your PBX—you may still need all those other features!
Telrex also supplies an API, allowing the integration of call recording into CRM systems or any software.
If you are looking to record calls in your Microsoft UC environment, take a long look at what Telrex has to offer… they could just be supplying the one feature you need to allow you to adopt Microsoft’s UC vision.
Rich Tehrani is President and Group Editor in Chief at TMC (News - Alert). In addition he is the Chairman of the world’s best attended VoIP event, Internet Telephony Conference & Expo.

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