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Five9 Named an AlwaysOn Global 250 Top Private Company

July 25, 2013

By Rory Lidstone,
TMCnet Contributing Writer

Five9 (News - Alert), provider of cloud contact center software, has been named as a Global 250 Top Private Company by business media brand AlwaysOn. According to a statement, Five9 was recognized for its "mature, sophisticated, innovative" cloud solutions, as well as its role in continuing the advancement in the growing cloud infrastructure market.

In general, AlwaysOn Global 250 Top Private Companies are chosen based on innovation, market potential, commercialization, stakeholder value and media buzz. Companies in the AlwaysOn Global 250 are typically leaders in global innovation, as well as developing software solutions that are significant on a global scale.

These companies are chosen by the AlwaysOn editorial team — along with partners at investment firms including Morgan Stanley, Google Ventures, Intel Capital (News - Alert) and many more — and industry experts from around the world.

"We're honored to be recognized by AlwaysOn and the cloud community for being a cloud contact center software market leader," said Mike Burkland, president and CEO of Five9, in a statement. "Five9 continually strives to provide innovative solutions that help contact centers of every size move from on premise to the cloud."

For an example of the kind of innovation Five9 brings to the table, the company's recent partnership with call center compliance specialist KomBea to strengthen its PCI compliance offerings is a good example. This partnership produced SecureCall integration as part of the Five9 call center software suite, enabling the secure exchange of sensitive information over the phone in a manner that doesn't interrupt normal call center operations in the slightest.

Meanwhile, the Five9 Virtual Call Center, which was recognized with a Communications Solutions 2008 Product of the Year Award from TMC (News - Alert), offers a number of features to ensure incoming calls are handled efficiently and effectively, leading to increased revenue opportunities.

Five9's growth and solution excellence has attracted much industry recognition, including and AlwaysOn Ondemand Top 100 selection, CRM Excellence Award, and Cloud Computing Excellence Award.

Edited by Blaise McNamee