Call Center On Demand Featured Articles

Five9 Reports Successful Start to 2013

April 29, 2013

By Blaise McNamee,
Web Editor

Cloud contact center solutions provider Five9 (News - Alert) reported a successful first quarter to start off 2013. In fact, the company now boasts over 1,800 clients and three billion contact center interactions annually.

The company attributes its early year success to a number of factors. First, customers are responding positively to its transition to a cloud-based contact center model, as facilitated by Five9. The company serves the financial, outsourcing, telecommunication, IT, retail, insurance, travel, education, government and not -for -profit industries, helping companies move their on-premise scontact centers to off-site cloud hosted contact centers. It provides on-demand call center software and solutions to effectively manage and maintain these hosted contact centers, for which the company has received positive feedback. For example, nearly 30 DirectBuy franchises currently use Five9 solutions.

"Five9 has experienced industry leading growth as exemplified by more than 1,800 clients using our cloud contact center solutions around the globe. Contact centers of every type and size are seeing the value of transitioning to the cloud, that is why Five9 continues to add clients at a record pace." said Mike Burkland, president and CEO at Five9.

Next, Five9 sees its recent internal growth as a contributing factor to its first quarter success. The company recently expanded into Latin America in a strategic effort to invest in the growing region. Also, Five9’s workforce has expanded to over 450 employees, which includes industry veterans and business processing outsourcing (BPO) experts.

Finally, Five9 has made a strong effort in recent months to get its message out, with top executives and clients participating in major industry events to sing the praises of the cloud. Recently, Five9 client and business process outsourcer (BPO), American Support, presented, "Why Cloud for the Contact Center?" at the Pace Annual Convention and Expo, while Five9 Vice President of Product and Solution Marketing, Liz Osborn participated in the 2013 Enterprise Connect (News - Alert) panel, "Cloud for the Contact Center: Who's Offering What?"

Cloud -based solutions have been a growing trend in the contact center industry over time. If the first quarter is any indication, this trend is likely to continue.

Edited by Jamie Epstein