Verint® (Nasdaq: VRNT), The Customer Engagement Company®, today announced that Verint Intelligent Interviewing™ was recognized for customer value leadership in Frost & Sullivan's North American Employee Engagement in the Contact Center Industry evaluation.
Frost & Sullivan reserves this recognition of excellence in best practices for companies at the forefront of innovation and growth in their respective industries. These companies consolidate their leadership positions by innovating and creating new products, solutions, and services that meet ever-evolving customer needs. By strategically broadening their product portfolios, leading companies advance the overall market.
"Verint Intelligent Interviewing is a solid example of superior price-performance value in an employee engagement solution. It targets a significant, yet largely unaddressed cost contributor in the contact center industry, which is mastering the intricacies of successfully hiring candidates that are the best fit for the position in the first place as preventative churn management," said Nancy Jamison, senior industry director information communication technologies, Frost & Sullivan. "This is especially important given the current global talent crunch that enterprises are competing for in the contact center as well as the specialized talent required in specific vertical markets - such as healthcare, legal, technical support, or back-office work."
"We're proud to be recognized for the advanced recruiting capabilities Verint Intelligent Interviewing brings to the customer engagement industry," says Verint's Paul Noone, vice president, go-to-market strategy. "Now organizations can elevate candidate quality and employee engagement, accelerate speed-to-hire and enhance employee retention through automated, analytics-driven candidatescreening to reduce the risk of mis-hiring."
Verint Intelligent Interviewing is a component of Verint Workforce Management™ and delivers an online interviewing capability that effectively identifies candidates who are more likely to exceed key performance indicators and stay longer in their roles. The solution is engineered to drive candidates through the recruitment process in its entirety and aggregate the necessary data for the optimal hiring decision. Using advanced AI and predictive analytics, Verint Intelligent Interviewing helps assess the skills needed and promotes engagement with candidates earlier in the hiring process to gauge aptitude to ensure job satisfaction and success. This is critically important to contact centers that require language proficiency, engagement, enthusiasm, empathy, and alertness among other "soft" skills needed to deliver exceptional customer experience.
Download the report here.
About Verint
Verint® (Nasdaq: VRNT) helps the world's most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries - including over 85 of the Fortune 100 companies - are using the Verint Customer Engagement Platform to draw on the latest advancements in AI, analytics, and an open cloud architecture to elevate customer experience.
Verint. The Customer Engagement Company®. Learn more at Verint.com.
*Frost & Sullivan North American Employee Engagement in the Contact Center Industry Excellence in Best Practices. September 2022
This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2022, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, VERINT DA VINCI, THE CUSTOMER ENGAGEMENT COMPANY, BOUNDLESS CUSTOMER ENGAGEMENT, THE ENGAGEMENT CAPACITY GAP and THE SCIENCE OF CUSTOMER ENGAGEMENT are trademarks of Verint Systems Inc. or its subsidiaries. Verint and other parties may also have trademark rights in other terms used herein.
View source version on businesswire.com: https://www.businesswire.com/news/home/20221201005104/en/
[ Back To Call Center Management Homepage ]
CALL FOR CONTENT
