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Urban School District Improves Efficiency through Integrated Voice and Digital Workflow Automation with 3CLogicROCKVILLE, Md., May 21, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a leading provider of cloud call center software, today announced the successful deployment for a large independent school district. The implementation includes a hybrid cloud integration with the district’s on-premise Cisco infrastructure, while fully enabling a native cloud contact center offering with the institution’s ServiceNow IT Service Management (ITSM) platform. Operating over 100 schools, including elementary, middle and high schools, the district actively serves over 80,000 students, 5,000 teachers, and 5,000 staff. Given the complexity of managing such a diverse and large audience, the district needed to improve and automate unnecessary manual tasks, while enabling deeper reporting insights to identify and address areas of inefficiency. The school district also required a greater degree of operational freedom to easily configure and modify incoming customer call routes, in relation to known employee details and tickets stored in ServiceNow, as a means to improve the overall level of customer service. Since deploying 3CLogic’ Now® certified Computer Telephony Integration (CTI) and Call Center solution, the district was quickly able to:
“We are excited to support yet another educational institution looking to incorporate 3CLogic as part of their overall digital transformation initiative”, states Matt Durkin, 3CLogic VP of Sales. “It is also exciting to see organizations leverage the immediate benefits of our cloud platform without necessarily ripping or replacing their existing investment in on-premise systems. It truly is the best of both worlds.” As of the announcement, the school district is actively planning to expand the use of 3CLogic to include its facilities management division and also integrate with its future deployment of ServiceNow’s Customer Service Management (CSM) platform. About 3CLogic Media Contact: |