a leading provider of cloud call center software, today announced that
it has been selected by a multinational and Forbes Global 2000 listed
company specializing in diversified insurance and risk management to
provide an enterprise-level cloud contact center solution for its
worldwide IT helpdesk.
The decision by the large organization to select 3CLogic (News - Alert) follows an
ongoing desire to consolidate and simplify the various legacy systems it
uses into a single cloud-based telephony offering to help manage its
communication requirements (IVR, ACD, routing, etc.) and improve the
quality of service to its end customers.
With over 30,000 employees and locations in the US, Europe, and APAC
regions, the solution was specifically selected for its ability to
seamlessly integrate with ServiceNow
ITSM to offer a more integrated and accurate means of routing customers
to the appropriate teams and agents while enhancing agent efficiency,
incident management, and reporting insights. The deployment will
leverage 3CLogic's complete cloud offering hosted on Amazon Web Services (News - Alert)
"3CLogic provided the global footprint and deep integration with
ServiceNow (News - Alert) which we needed to meet our new 24x7 customer service model,"
explains the Director of Service Operations. "We are excited to leverage
the platform and are already working on expanding it to other
departments within the organization who could benefit from the
flexibility and operational efficiencies it provides."
Moving forward the company has immediate plans to expand its use of
3CLogic to the Human Resources team, who will also require integration
with ServiceNow HR.
3CLogic is a leading provider of cloud call center software, offering a
seamlessly integrated multichannel and Computer Telephony Integrations
(CTI (News - Alert)) platform for today's enterprise businesses. Designed to complement
existing operational workflows and/or on-premise legacy systems, 3CLogic
provides a unified 360-degree view to optimize and analyze client
interactions for either sales, customer support, or call center
organizations. Built on a unique architecture hosted on Amazon Web
Services (AWS), 3CLogic provides both a pure or hybrid cloud solution
while delivering market-leading security, scalability, system
flexibility, and reliability. For more information, please visit www.3clogic.com.
View source version on businesswire.com: http://www.businesswire.com/news/home/20170925005263/en/
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