TMCnet News
Continuum Global Solutions, LLC Expands Its Growing Call Center Operations With Acquisition of King TeleServicesLOS ANGELES, April 16, 2019 /PRNewswire/ -- Global private investment firm Skyview Capital, LLC (www.skyviewcapital.com) has added to its Continuum Global Solutions Contact Center platform with the acquisition of Brooklyn, NY-based King TeleServices from AST Financial. Terms were not disclosed. Continuum Global Solutions, LLC (www.continuumgbl.com) is an omni-channel contact center platform with more than 15,000 employees in 15 countries worldwide comprising customer care assets recently acquired from Conduent Incorporated (NYSE: CNDT). King TeleServices will operate as a separate subsidiary under Continuum Global Solutions. A long-term provider of state-of-the-art contact center services to enterprise and local government customers throughout the United States, King TeleServices employs over 300 trained professionals delivering high quality customer care services 24/7. In addition to such prestigious corporate clients as Publisher's Clearing House, King maintains a long-standing relationship with the City of New York. King provides services to NYC311, which delivers access to non-emergency City services and information about City government programs to residents. Beyond contributing incremental revenue and EBITDA to the Continuum Global Solutions call center platform, the King TeleServices acquisition provides an entrée into working with government entities and municipalities. While Continuum Global Solutions will continue to service Fortune 500 corporate clients, King TeleServices will concentrate on the municipal sector. "We are excited to announce this acquisition, and we are looking to forward to growing the relationship with the City of New York," said Alex Soltani, Chairman and CEO of Skyview Capital. "Millions of residents in New York City rely on 3-1-1, and we are proud to support this essential public service. By having Continuum and King in our Skyview Portfolio, we can leverage the best call center technologies to serve the call center needs of both corporate and municipal customers." Jerry Kinnick, President of Continuum Global Solutions, said, "We are excited to have King TeleServices join Continuum. They have a keen understanding of how to successfully serve the government and municipal sectors. We look forward to sharing best practices between Continuum and King that will further benefit our current and future clients." "We see a lot of opportunity to make investments in new technology that improves call efficiency and accuracy," said Rick Bigelow, Senior Vice President of Skyview Capital. "We are eager to work with King's current management team to implement a go-to-market strategy focused on both organic and inorganic growth." "While King TeleServices has been an important part of our company for many years, this acquisition represents a positive next step in its evolution. As part of Continuum, King can deepen its work in the municipal sector, while AST can focus on its core businesses, including tech-enabled ownership data management and advisory services," said Marty Flanigan, President & CEO, AST. "Skyview has the vision and operational experience to grow King into a major call center services provider," said Rajesh Bajaj, President of King TeleServices. About Skyview Capital, LLC About King TeleServices, LLC About Continuum Global Solutions, LLC
View original content to download multimedia:http://www.prnewswire.com/news-releases/continuum-global-solutions-llc-expands-its-growing-call-center-operations-with-acquisition-of-king-teleservices-300832331.html SOURCE Skyview Capital, LLC |