NEW YORK, Jan. 23, 2023 /PRNewswire/ --Call center AI market insights -
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In 2017, the call center AI market was valued at USD 947.32 million. From a regional perspective, North America held the largest market share, valued at USD 324.46 million. The call center AI market size is estimated to grow by USD 2,722.45 million from 2022 to 2027 at a CAGR of 22.42% according to Technavio.
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Call center AI market - Customer landscapeTo help companies evaluate and develop growth strategies, the report outlines –
Call center AI market - Vendor insights
The growing competition in the market is compelling vendors to adopt various growth strategies such as promotional activities and spending on advertisements to improve the visibility of their services. Technavio report analyzes the market's competitive landscape and offers information on several market vendors including –
Call center AI market – Market dynamics
Major drivers –
Key challenges –
Drivers and Challenges have an impact on market dynamics and can impact businesses. Find some insights from a sample report!
The call center AI market report provides critical information and factual data, with a qualitative and quantitative study of the market based on market drivers and limitations as well as future prospects.
What are the key data covered in this call center AI market report?
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The call center outsourcing market share in Europe is expected to increase by USD 3.73 billion from 2021 to 2026, and the market's growth momentum will accelerate at a CAGR of 3.53%. The increase in call center outsourcing by IT and telecom service providers is notably driving the call center outsourcing market growth in Europe, although factors such as shifting focus on developing countries as call center destinations may impede the market growth.
The call center software market share should rise by USD 11.67 billion from 2021 to 2025 at a CAGR of 16.35%. The increasing demand for the automation of contact center solutions is notably driving the call center software market growth, although factors such as increasing security threats and privacy concerns by adoption may impede the market growth.
Call Center AI Market Scope
Growth momentum & CAGR
Accelerate at a CAGR of 22.42%
Market growth 2023-2027
USD 2,722.45 million
YoY growth 2022-2023 (%)
North America, APAC, Europe, South America, and Middle East and Africa
Performing market contribution
North America at 37%
US, China, Japan, UK, and Germany
Leading Vendors, Market Positioning of Vendors, Competitive Strategies, and Industry Risks
Key companies profiled
Alphabet Inc., Amazon.com Inc., Artificial Solutions International AB, Avaamo Inc., Avaya Holdings Corp., Conversica Inc., Creative Virtual Ltd., EdgeVerve Systems Ltd., Inbenta Holdings Inc., Jio Haptik Technologies Ltd., Kore.ai Inc., Microsoft Corp., NICE Ltd., Nuance Communications Inc., Oracle Corp., Pypestream Inc., Rulai, SAP SE, Talkdesk Inc., and Zendesk Inc.
Parent market analysis, Market growth inducers and obstacles, Fast-growing and slow-growing segment analysis, COVID-19 impact and recovery analysis and future consumer dynamics, and Market condition analysis for the forecast period.
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Table of Contents:
1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation by End-user
7 Market Segmentation by Channel
8 Customer Landscape
9 Geographic Landscape
10 Drivers, Challenges, and Trends
11 Vendor Landscape
12 Vendor Analysis
About UsTechnavio is a leading global technology research and advisory company. Their research and analysis focus on emerging market trends and provide actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio's report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio's comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.
ContactTechnavio ResearchJesse MaidaMedia & Marketing ExecutiveUS: +1 844 364 1100UK: +44 203 893 3200Email: [email protected]Website: www.technavio.com/
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