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Kansas Department of Labor Announces Call Center Investments
Unemployment rates are slowly decreasing after an all time high amidst a global pandemic in 2020. Attributing to the slow job market rebound are a combination of health concerns and expanded jobless benefits.
According to the U.S. Bureau of Labor Statistics, the national unemployment rate fell to 5.4 percent in July - the lowest it’s been since the start of the pandemic. Many jobs are being filled in the hospitality and leisure, business and professional services as well as local government markets.
Still, despite state reopenings and vaccinations being administered - there’s much work to be done to help those who became unemployed during these times and need help getting back out into the workforce.
In the state of Kansas, they are ramping up efforts to help citizens who are looking to get back out into the field by adding $11 million in assistance for the state's Department of Labor so they can answer calls and respond to more incoming inquiries for job assistance.
Since the start of the pandemic, the Kansas DOL has invested in hiring new agents and improving call center technologies to help curb some of the delays and issues they faced in the beginning of the pandemic.
Outdated computer systems, a lack of cloud technologies and an inability for agents to work remotely are just some of the pain points call centers across the globe faced when shutdowns began. Many are now adding digital solutions to their support centers and realizing expanded benefits across departments.
Edited by Luke Bellos