Hospital Installs COVID19 Call Center in Record Time Thanks to Lingo

Cloud Communications and managed service provider Lingo Communications has announced the completion of Tahoe Forest Hospital’s new COVID19 call center. The cloud contact center was completed in less than seven days to address the high volume  of vaccinations requests that many hospitals across the country are experiencing.

Tahoe Forest Hospital was already a Lingo customer before the pandemic began, but administrators decided to create a standalone call center to address the urgent demand for high risk patients. Lingo collaborated with Prism Telemanagement to rapidly develop a hybrid call center, where agents have the ability to work in-person and remotely. The contact center also has automation capabilities that provide call backs when call volume is unusually high.

"I am thrilled that Lingo was asked to help Tahoe Forest Hospital manage its vaccine rollout efforts using our Cloud Contact Center solution," said Vincent M. Oddo, CEO of Lingo."In addition, Tahoe Forest Hospital is now able to use all of our significant product families (Cloud/UC, Voice, Broadband and LD) which makes them a very special and valued customer."

The design and implementation of the call center finished unusually fast, demonstrating the importance and urgency that Lingo put upon the project. As vaccines continue to be distributed across the world, the need for specialized COVID19 call centers will likely be a trend for hospitals and health centers.

"I am very excited about Lingo's ability to complete such an important customer implementation within a very short time," said Grant Williams, VP of Client Services at Lingo. "This kind of solution can only be implemented quickly when you use Cloud Contact Center tools."

Edited by Maurice Nagle