Call Center Management Featured Article
Texas Opens Call Center for Citizens without Internet
Texas Governor Greg Abbot has announced that the state has launched a call center to assist those without internet access. The surprising winter storm that Texas has dealt with over the last few weeks has left millions stranded without power or water. The call center will be run in a cooperative effort by the Texas Division of Emergency Management (TDEM) and the Texas Military Department.
Between the hours of 8am and 8pm, Texans can call the number 844-844-3089 to submit details about damaged property or power outages. State emergency management professionals will visit the site if further documentation or proof is necessary. Those who still have access to the internet are urged to use the ISTAT website to file information, so that citizens without power will have an easier time getting through the call center.
"The information gleaned from the iSTAT will help us advocate for the support and assistance our communities need to recover from the winter storm," said Abbott. "This call center is available to help Texans without internet access complete this crucial survey."
If you are a Texas resident and need to file a winter storm damage report, click here.
Edited by Maurice Nagle