Call Center Management Community
  • Home
  • latest content   
    • Featured Articles
    • Latest News
  • Resources   
    • E-Book: The Benefits of Call Center Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Call Center Management
  • Contact Us
  • RSS Feeds
  • Home
  • Featured Articles
  • Latest News
  • Resources   
    • E-Book: The Benefits of Call Center Management Explained to My Boss
    • Infographic: The Convenience, Cost Savings And Customer Service Benefits of Cloud-based Call Center Management
  • Contact Us
  • RSS Feeds

Call Center Management Featured Article

February 01, 2021

Freshdesk CTI Launcher Now Available for Cisco, Avaya and Genesys


By Luke Bellos, Editor, Call Center Management

Novelvox, the global contact center software developer, has just announced the release of the Freshdesk CTI (News - Alert) connector, which allows ticketing software and contact center solutions to combine for a dramatically improved customer service experience. Freshdesk CTI easily integrates with Cisco, Avaya and Genesys (News - Alert) contact center solutions.


The company has reported that Freshdesk CTI will enable agents to have access to a new array of call center features to enable more efficient operations. For instance, agents will be able to offer callers a personalised experience, by allowing contact information to pop up on screen before the call begins. This will enable faster response times, providing agents with necessary information without having to ask customers. The software allows agents to manage tasks within a single screen, and no longer requires switching between monitors. Agents will also be able to utilize intelligent dialing and single-click calls so less time is spent manually entering numbers.

The ultimate goal of the integration is to provide agents with less challenges on their end, so that the customer’s experience isn't hindered by technical difficulties. By providing agents with advanced call center solutions, customers' inquiries will be addressed faster and more accurately.

“NovelVox has excelled the art of creating contact center solutions for exceptional caller experience with technology and Freshdesk CTI connector is another step in this direction.”  said Novel Fox CEO, Amit Gandhi.  “Now agents can focus on the conversation instead of struggling with screen and information collection. The solution improves the agent’s performance and delivers a high-quality caller experience. We want the agents and contact center to make the most of this integration.”




Edited by Maurice Nagle



HOME

CALL FOR CONTENT




Workforce Management Metrics: Unlock the Secrets to Growing Your Bottom Line



Strategies for Improving Schedule Adherence

Call Recording Software is Essential for your Call Center

The Ultimate Guide to Contact Center Shrinkage


Decision Guides

  •   Workforce Management in the Cloud
  •   Workforce Management Selection Guide
  •  Scheduling Spreadsheets Are Not Really Free

Follow Us

QUICK LINKS

  • HOME
  • FEATURED ARTICLES
  • LATEST NEWS
  • CONTACT US
  • CALL CENTER SCHEDULING
  • WORKFORCE MANAGEMENT

CALL CENTER MANAGEMENT

Monet Software provides an affordable and flexible On Demand Call Center Management Solution to accurately forecast call volumes, effectively schedule and manage performance of their agents, resulting in increased service levels and reduced payroll costs.

Powered By Technology Marketing Corp. © 2020 Copyright. Ph: (800)-243-6002 (203)-852-6800 Fx: (203)-853-2845 | Contact TMC