Call Center Management Featured Article
Valor Global Acquires DRS Services USA
Not to sound overly dramatic, but the world could use a warm fuzzy. Small businesses in America are struggling to keep heads above water and see through the pandemic. Living in a tech world reimagined, the call center industry is staying afloat.
Valor Global, call center solution providers, announced the purchase of DRS Services USA, an Arizona-based healthcare and medical call center services provider. The acquisition will result in 500 new jobs in the Phoenix metropolitan area over the next year.
“Every small company reaches a pivotal point in growth that requires infrastructure and support teams to effectively move to the next level,” said Karen Bircher, President of DRS Services USA.
The maneuver immediately expands Valor Global’s presence, at a time when outsourced customer care solutions are in high demand. According to RemoteLinker, the space is about to grow through 2024 by nearly $14 billion. For DRS Services USA, it means integration into the Valor Team and more jobs for Phoenix.
“As a healthcare customer service center that has taken great pride in the personal touch with our clients, their patients, and our employees, we wanted to retain this identity for DRS. Valor Global has an incredible commitment to its employees, their families. customers and our community. They incorporate the best of a large company’s versatility, processes, compliance, technology and strength with a small company’s heart and we are incredibly proud to become a part of their team,” Bircher continued.
During uncertain times answers can quell the chaos. These critical healthcare workers leverage the contact center to provide the much needed support and direction during a pandemic that is taking lives and shuttering small businesses.
Is your call center outsourced?
Edited by Maurice Nagle