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AnswerPro to Provide Patient Monitoring Services for COVID-19 Vaccine Trials
In the coming months, the prospect of a vaccine for COVID-19 is seen as a potential end to a global pandemic that has changed life as we know it. Several virus candidates are currently in human trials and being tested on volunteers. The process is heavy on communications: trial candidates are required to stay in touch and report any symptoms, illnesses or side effects. The communications-intensive process relies on hundreds of call center agents who are trained to ask the right questions.
Omaha, Nebraska-based AnswerPro, LLC recently announced that it has been chosen by Current Health as a strategic partner to provide patient monitoring services for one of the U.S.’s first COVID-19 vaccine trials.
Current Health, a full-service care management organization, provides healthcare professionals visibility to high-risk patients through remote monitoring and integrated virtual engagement tools. Current Health is a patient monitoring organization that combines vital-sign sensors, device connectivity, and telemedicine capabilities into a single platform. The company, which was founded five years ago, has offices in Edinburgh, London, and San Francisco.
According to AnswerPro, it was chosen because of its extensive healthcare support experience.
"We are uniquely positioned to successfully deliver quality patient monitoring services due to our extensive medical call answering and nurse triage experience,” said Jeffrey Zindel, Owner and CEO of AnswerPro, LLC. “From concept to fruition, we were able to bring this project to life in less than ten days. Our highly tenured programming and call agent team has been able to pivot effectively, ensuring all monitoring protocols align with the appropriate patient medical teams. We are on-deck to support over 79 U.S. locations as well as additional locations in Chile and Peru."
AnswerPro will provide Current Health with a number of services, including round-the-clock patient monitoring and nurse triage, more than 50 years of medical answering experience, over 20 years average call agent tenure, a staff of registered nurses in all 50 states, and integration with technology developed by Current Health.
Edited by Maurice Nagle