Call Center Management Featured Article
PossibleNOW Partners with Numeracle for Trusted Call Services
Establishing trust with the companies and clients enterprises do business with is important. When it comes to calling, and the amount of spam and unwanted calls making their way through call centers, achieving these goals is also a growing concern for businesses.
To provide a resolution, Numeracle, is offering call blocking and labeling solutions so businesses know that calls coming through are verified and vetted.
The company was recently selected to partner with direct marketing compliance provider PossibleNOW, to take it’s call services to the next level, and ensure calls are trusted and presented in a legitimate way.
PossibleNOW’s enterprise consent and preference management solution helps sort through the noise and offers a single path to identifying legitimate calls and keeps mistaken blocking of wanted phone calls in the call center from happening.
“In today’s uncertain economic environment, we know it’s more important than ever for trusted organizations to be able to maintain that positive interaction with their customers, patients, and members. We’re pleased to partner with Numeracle to ensure compliant, legal organizations may continue to leverage their communications channel of choice with as few interruptions as possible,” said Scott Frey, CEO, PossibleNOW.
The call entire process is one that Frey says has become more and more complex today with regulations from the FCC and FTC (News - Alert) as well as service providers and consumer groups who are looking to block robocalls and put a label to them. Many businesses ’ brand reputation and their customer engagement rates depend on getting through to callers that want to hear from them. Their solution now helps to get those legitimate calls through.
“The issue is far more complex than monitoring ‘Suspected Spam’ or ‘Scam’ labels at the individual phone number level or employing a never-ending cycle of phone number rotation with diminishing returns,” said Rebekah Johnson, founder & CEO, Numeracle.
“The remediation of phone number reputation begins by certifying trust in an organization’s identity and good standing through our NumeraCert KYC process. Organizations already taking advantage of PossibleNOW’s expertise in calling compliance are that much more ahead of the curve.”
Edited by Maurice Nagle