Call Center Management Featured Article
CALLVU Offers CXone Users 30 Days Free
Many of those expecting to walk through digital transformation efforts, little did they realize COVID-19 was going to make migration efforts a full on sprint. It’s important to check every box while making this transition, ensuring the proper tools are in place and contact center agents are armed and ready for the challenges that lie ahead.
CallVU announced a new program allowing companies leveraging the NICE inContact CXone cloud contact center platform users to put the CALLVU call experience platform to work free of charge for the first month.
The contact center collaboration application comes with no commitment or contract for the first 30 days. Within the application, agents can quickly spin up a video chat, provide customers visual assistance with its whiteboard feature, share screens and exchange relevant content like signatures or pictures.
“Brands are rushing to migrate operations to digital in response to the pandemic. This includes a significant amount of sales and service that was happening in retail locations” said Michael Oiknine, CRO of CallVU. “We saw that our clients were better prepared for this new reality and felt an obligation to increase access to these capabilities quickly.” As part of this program, CallVU has committed to deploy new clients within 48 hours.”
Rapid deployment is nice, the newly added capabilities are even nicer for CXone users. The CALLVU offer delivers a robust component to an already preeminent cloud contact center solution.
What’s in your contact center?
Edited by Maurice Nagle