Call Center Management Featured Article
Call Center Management: No More Missed Calls and Lost Revenue with MasterCall
DMEautomotive (DMEa), which provides turnkey marketing to the largest and most innovative automotive organizations, believes that 'every missed call is a big deal,' and offers a palliative - MasterCall- that promises to bridge the gap between mishandled calls in the call center and subsequent revenue losses.
This new suite of inbound/outbound BDC solutions comprehensively covers all functionalities of contact management and has reportedly benefited companies monetarily and enhanced customer satisfaction.
"Our data shows that with backstop call handling alone, service revenue can increase an average of nearly $18,000 a month - or well over $200,000 a year," said Mike Walther, president of DMEautomotive, in a statement.
So, what's special about MasterCall? Well, according to officials, the suite of affordable solutions increases operational efficiency and allows dealers to scale their operations according to their individual preferences. More importantly, it takes care of inbound calls that come into the dealership throughout the day even if they come outside of business hours.
Similarly, the MasterCall outbound service ensures that all aspects connected with sales are taken care of very professionally and efficiently. This means no more missed appointments, no more missing out on lead generation, in short, no more missing out on any sales opportunity.
In addition, MasterCall backs up its product with an onsite staff of dedicated professionals that are focused on delivering excellent customer service and have the expertise and knowledge to provide updated information and extensive support whenever required.
In fact, the general managers of Honda (News - Alert) City Long Island, New York and The Suburban Collection, Troy, MI were all praise for DMEa and its Master solution,MasterCall.
In essence, what officials are trying to drive home is that with MasterCall, there is bound to be a huge all round improvement and dealerships will no longer be plagued with the 'missed calls and lost revenue'.
Edited by Amanda Ciccatelli