Call recording in the call center is an important tool for call center management seeking to use past calls for training purposes or when trying to retrieve a particular call for review. Call center management benefits from call recording when the software in place allows for speed and ease of use.

Business call recording and call center management solutions provider, Oaisys, has launched Oaisys AllWays, an approach in the deployment of software applications. The Oaisys Gateway (News - Alert) to the Cloud offering is the new cornerstone to this approach as it is a cloud solution that makes advanced call recording affordable and accessible to SMB and midmarket customers.

Oaisys AllWays allows for delivery of call recording solution deployment options including on-premises, pure cloud and hybrid cloud, as well as support for user access to applications and data across a range of devices. The OAISYS (News - Alert) Gateway to the Cloud solution enables companies with a preexisting on-premises telephony system to add advanced call recording and interaction management functionality within hosted cloud environment.

"The introduction of the Oaisys AllWays unifying vision for those solutions and the associated launch of our Oaisys Gateway to the Cloud offering represent significant steps toward being superiorly positioned to flexibly and cost-effectively meet the needs of our customers anywhere, at any time and on any device,” said Brian Spencer (News - Alert), president of Oaisys, in a statement.

An on-premises Oaisys Cloud Gateway device captures voice conversations and call data from the customer's business telephone system. Initially, the device stores calls locally, and then calls are uploaded on a scheduled basis to the Oaisys cloud-based managed services location. Users can access call records just as if they were stored locally, without concern for administration.

In addition to traditional desktop user functionality, the Oaisys Gateway to the Cloud model can work with the recently announced Oaisys Mobile Recall application for mobile devices. The Oaisys Gateway to the Cloud solution is way for businesses to add an advanced application that was previously unavailable to them, and it's a stepping stone for businesses to transition their communications infrastructure to the cloud.