Call Accounting Featured Article

Numonix Delivers Client-Side Skype for Business Recorder

  By Paula Bernier, Executive Editor, TMC

Numonix has introduced a new RECITE Client-Side Recorder for Skype (News - Alert) for Business. This solution allows organizations to access Office365 recordings securely.

It’s available for hybrid, on-premises, and Skype Online in Office365 deployments. And it only requires a quick application installation for computers on which the business wants recording capabilities.

This solution synchronizes all those computers to a centralized main server on which it stores the recordings. That can happen in real time or on a scheduled basis. The system digitally watermarks the recordings, which are accessible only to authorized users.

"We are excited to be the only Skype for Business Certified recording partner to offer a solution to record client-based calls for Skype for Business Online in Office365,” said Numonix COO Evan Kahan (News - Alert). “Our Client-Side Recorder is a stepping stone in the migration story of premises-based and hybrid-to-cloud environments. Now, users have the ability to securely record and store interactions in the cloud or on-premises while protecting sensitive information and without sacrificing any feature parity they've come to expect from the RECITE product line."

The company adds that these are among the key benefits of this solution:

• Compliance Muting — Pause/resume capabilities support PCI (News - Alert) compliance.

• Multiple Recording Options — RECITE can be set up for automatic full-time recording with the option of not allowing users to turn off the recording function. It can also be set up to record on demand and/or save on demand.

• Organization Control of Recordings — Organizations can centrally store recordings on their own servers, in the data center or hosted in Azure, Amazon Web Services (News - Alert) or Google Cloud.

• Quality Monitoring — Supervisors can access quality monitoring scorecards and desktop widgets to assess and score agent performance.

• Secure Recordings — Each recording features audit trails, security encryption and 100 playback permission profiles.