Business VoIP Featured Article

Barclays Delivers on Collaboration with Microsoft Teams

August 11, 2022

By Greg Tavarez, Business VoIP Editor

Collaboration tools are a must-have for today’s businesses.  Without them, they lack the ability to effectively engage internally or externally and get work done efficiently.  That’s more true that ever in today’s remote/hybrid work world. 

Barclays Bank PLC wanted to better connect its employees across its business units and functions. Naturally, the bank sought a way to provide its employees with a comprehensive collaboration platform to enable teams to interact and work together in a dynamic, modern way.

Barclays and Microsoft announced Barclays deployed Microsoft Teams as its preferred collaboration platform. The collaboration helped with the cooperation of more than 120,000 colleagues and service partners in key locations around the globe.

Barclays is streamlining its existing communications and collaboration solutions with Teams, replacing several point solutions previously used across the company.

“Modern technology is essential to enabling our employees to deliver the highest level of service to our customers in a way that is resilient and sustainable,” said Craig Bright, global chief information officer, Barclays.

Using Teams will provide Barclays various benefits when it comes to collaboration:

  • With the chat window, users can call or video call, schedule a meeting and/or attach a file without leaving the chat.
  • With meetings, preparation is easy as participants can chat and share files beforehand. After the meeting, the call is available for those who missed the meeting.
  • Users do not have to switch apps when collaborating on a document, spreadsheet or PowerPoint project. This is because of the integration with Office 365.

“Barclays is leading the way for the financial services industry globally, by giving its employees modern communication and collaboration tools that enable them to connect without friction,” said Rajesh Jha, executive vice president, Experiences & Devices, Microsoft.

Barclays deployed Teams globally, and the instant impact enabled greater collaboration and better communication between teams, while reducing email traffic to get things done more efficiently.

Edited by Erik Linask


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