Poly Announces Enterprise-grade Support Service

Today’s enterprises are working harder than ever to meet customer demands while IT staff are tasked with handling larger, more complex deployments. To help better manage communication devices and support their enterprise customers, Poly announced a new enhanced version of its Poly+ support services.

The new Poly+ Enterprise service will help IT teams with supporting, tracking and managing high-scale communications device deployments.

According to research, the UCC market is expected to grow from $67.4B in 2021 to $127.5B by 2026. This represents a 13.6 percent CAGR and is attributed to post-COVID-19 activities as businesses of all sizes increase mobility, BYOD and machine learning and AI technologies continue to be introduced. These tools are making it possible to connect and collaborate better than ever before.

The Poly suite of UC solutions is helping businesses and hybrid workers by giving them tools to work and succeed - from any location.

The offering includes headphones, conference phones, business phones, video conferencing, software and services.

This latest move is the result of time Poly took to speak with IT directors across the globe who were also their customers. After learning their pain points and the features they would like to see included in Poly+, it created an enhanced version of the offering to include things like 24/7 tech support, easier tracking with a single Master ID, faster hardware replacement, and more.

Having these features available will help IT teams to focus on their core tasks and rely on the hassle-free support service that’s available 24/7 whenever a user needs it.

Edited by Greg Tavarez