Business VoIP Featured Article

The Home Depot Enhances Customer Experience

June 28, 2022

By Greg Tavarez, Business VoIP Editor

The Home Depot fulfilled more than 50% of online orders through a store in the first quarter of 2022, and the company is continuing to enhance the interconnected experience that blends the digital and physical worlds. The company wants to make the researching and purchasing steps easier for the customers in-store, online or in the mobile app.

Aruba, a Hewlett Packard Enterprise company, announced that The Home Depot selected Aruba Edge Services Platform, delivered via HPE GreenLake for Aruba networking, to power advanced customer and associate experiences across its U.S. stores.

The Home Depot expanded its partnership with Aruba to architect a solid network foundation that provides speed, scale and flexibility. The HPE GreenLake for Aruba network as a service offering provides a compelling solution with agility and flexibility for The Home Depot.

The Home Depot’s refreshed network will streamline IT management and operations. Solutions like Aruba Central cloud with AIOps capabilities allow the company to proactively monitor network health and address issues before they negatively impact performance.

“Our goal is to enable technology to remove the friction from our customers’ and associates’ experiences each and every day,” said Daniel Grider, vice president of technology at The Home Depot. “Our customers trust us to have the right tools and materials to complete their home improvement projects; having an in-store network that further supports interconnected capabilities like in-store navigation or image search allows them to get back to their projects more quickly.”

With customers at the heart of everything it does, The Home Depot’s technology investments and initiatives are intended to make it easier for customers to design, visualize and buy materials for their projects.

Edited by Erik Linask


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