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SoftWriters & Mediprocity Team to Advance Real-Time Pharmacy Communications

March 31, 2022

If you’ve ever had to wait in line at a pharmacy for your prescription or worked in the healthcare field in some capacity then you know just how busy and critical these operations can be. To help pave the way for better pharmacy communications and provide future-ready communications capabilities, long-term care pharmacy management software provider, Softwriters and Mediprocity, a provider of cloud-based secure messaging, forms, and mobile Rx orders, have announced a partnership.

Together their offerings will make communications easier, secure and more streamlined between pharmacies, prescribers, and facilities and ultimately increase speed and quality of patient care.

As part of their integrations, Mediprocity's Secure Messaging has been added into FrameworkECM and FrameworkVision. Both of these automated workflow and content management solutions from SoftWriters provide real time information pharmacists need to process orders.

"For so long, pharmacies have relied on traditional means, like fax, phone, and email, to communicate with their customers. Our partnership with Mediprocity helps open the door to modern communications and brings the functionality right into the FrameworkLTC product suite." said Deepika Devarajan, Vice President, Product at SoftWriters. "Integrating Mediprocity's Secure Messaging into our products saves time and improves efficiency – a critical need in today's tight labor market."

Now they can easily send files and messages from Mediprocity into the system to place and process orders and there is also a chat and messaging application for staff to communicate in real time. Since most long-term card prescriptions require clarification and follow up to process this should speed up any delays that have been historically present in the past.

The messaging also features security to comply with ISO 27001, SOC 2, HITRUST, and other applicable legal and regulatory requirements such as HIPAA.

"We've seen what secure messaging and the other services we provide can do for pharmacies. Reduced phone calls. Faster clarifications. Fewer lapses in communication. Higher customer satisfaction. Better patient care," says Nicholas Magers, Mediprocity's Co-Founder. "In a time when labor shortages at pharmacies and facilities alike are an increasing risk, anything that can simplify and speed up coordination between parties is incredibly important. Our partnership with SoftWriters ensures we are helping to do just that."

Edited by Maurice Nagle


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