Novo Nordisk Improves Contact Center Capabilities with Vonage

Cloud communications solutions provider Vonage provides secure, easy-to-use communications offerings that help businesses move with speed through their digital transformation. Novo Nordisk, a healthcare service provider, recently chose the Vonage Contact Center for Salesforce solution to provide better support to patients and healthcare staff.

The global provider of healthcare solutions for people living with rare diseases can now work more efficiently, securely and offer next-gen communications capabilities. A key reason the offering was selected is the fact that Vonage solution integrates with all communications channels into one easy-to-access platform, without the need for hardware changes or other expenses.

“We are honored that Novo Nordisk has chosen Vonage to enhance its customer service experience from anywhere,” said Paul Turner, Vice President, Strategic Accounts for Vonage. “With our Salesforce integration, Vonage will provide the Novo Nordisk team with access to key client data and insights, while enabling next-generation communications that are more flexible, intelligent, and personal, across any channel to address the specific healthcare needs of patients. We look forward to helping Novo Nordisk drive the change its patients, HCPs, and partners need.”

Using the platform, agents can now access all the communications tools they need regardless of where they’re located. It’s also easier to route calls and see performance data and analytics in real-timefor improved customer care.

“As part of our purpose to drive change, we constantly strive to provide access to care for people living with chronic diseases around the world. Our approach is to provide a service that goes beyond our medicines. To do this we are investing in tools and services to empower our colleagues to continually enhance our customer experience for the patients and HCPs we serve, as well as our partners,” said Kasia Kacperska, SVP, Commercial Affairs & Strategy, International Operations, Novo Nordisk.

Commenting on their choice to go with Vonage to achieve these goals, Kacperska also said they can now communicate with patients about their urgent medical needs in a secure and reliable way.

Edited by Luke Bellos