Business VoIP Featured Article

Avaya Intros Experience Builders to Address Evolving Customer Demands

October 18, 2021

By Luke Bellos, Editor, Business VoIP

During this year’s GITEX technology week in Dubai, cloud communications leader Avaya unveiled a new platform specifically designed to help create better relationships between businesses and customers. Named Avaya Experience Builders™, this offering is a consolidation of services and networking resources to improve communications, integrate advanced operational enhancements, and prepare businesses and enterprises for evolving customer demands.

Now that a great deal of the current workforce is utilizing remote and hybrid setups, the economy no longer adheres to the 9 to 5 lifestyle. Customers expect to have quality service at all times, regardless of business hours. However, the stakes are much higher due to high competition, which means customers are more likely than ever to move on to other options if service fails to meet their expectations.

“How people feel about their interactions with companies is now more important than the products and services they buy, and every business must orchestrate memorable moments that shape customer and employee engagement, satisfaction and loyalty,” said Jim Chirico, CEO, Avaya.

With that in mind, developers at Avaya are supporting the reimagined world of CX through AI, automation, and collaborative resources,guaranteeing customers are taken care of across the board.

Avaya Experience Builders™  subscribers will be able to take advantage of the following features:

  • Avaya Hybrid Cloud Services, Omnichannel Services and AI Services
  • Avaya OneCloud, which includes Avaya OneCloud UCaaS, Avaya OneCloud CCaaS, and Avaya OneCloud CPaaS

Subscribers will also be able to connect with Avaya’ community of partners, including:

  • Over 250 technology partners, including AI technology vendors
  • Over 32,000 companies in Avaya DevConnect
  • Over 154,000 registered developers – 24,000 of them using Avaya OneCloud CPaaS
  • 7,200 channel partners and agents

“Building the future requires a new way of thinking about experience design and development,” said Simon Harrison, CMO, Avaya. “Avaya is committed to continue empowering our customers to address new, flexible work challenges with best-in-class innovation. Avaya Experience Builders as a community provides them with unparalleled ‘Total Experience’ development and deployment capabilities. It enables them to better navigate uncharted waters as we all move forward into new realities.”

Edited by Maurice Nagle



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