Avaya Expands Business Capabilities with CTIntegrations Acquisition

Cloud communications company Avaya recently announced the acquisition of CTIntegrations, a Texas-based software developer focusing on contact center solutions and system integrations.

With CTIntegrations now in the mix, Avaya will now be able to offer customers new digital capabilities for Avaya OneCloud™, offering customers a comprehensive suite for all contact center needs.

“We are excited to have the CTIntegrations team join Avaya,” said David Austin, GVP, Corporate Development, Avaya. “The tremendous talent they bring along with their deep domain expertise in Avaya’s contact center platform will immediately add value to our innovation engine and super-charge our Avaya OneCloud CCaaS solution.”

The acquisition of CTIntegrations seems to be a natural fit for Avaya, not only due to the similar elements of each company’s business focus, but also because of a positive working relationship that both have maintained in recent years.  CT Integrations has been a member of the Avaya DevConnect partner ecosystem, demonstrating a proper understanding of the Avaya platform and the specific needs of the customer base.

“Avaya and CTIntegrations have been outstanding partners for a number of years, and I am confident our customers will benefit from increased synergies as an integrated team,” said Ronny Flaatten, CEO and Founder, CTIntegrations. “We are committed to building an exceptional journey for Avaya customers to leverage the benefits of next-generation cloud, including hybrid cloud, with Avaya OneCloud CCaaS solutions, and to further extend the capabilities of the composable Avaya OneCloud platform.”

Edited by Maurice Nagle