Business VoIP Featured Article

Avaya Cloud Office Expands Globally with Enhanced Features

April 20, 2021

By Luke Bellos, Editor, Business VoIP

Cloud communications providers Avaya and RingCentral have jointly announced their collaborative UCaaS solution , Avaya Cloud Office™ by RingCentral®, will now be available in 13 additional countries, and will include an array of new features to improve business communications.

According to a recent study conducted by Avaya, 72% of businesses are rethinking how they work, which has likely been based upon the recent move to remote working conditions brought on by the pandemic. Companies that currently rely on legacy infrastructure for communications are now turning to advanced cloud deployments to provide employees with remote connectivity. The availability of Avaya Cloud Office™ by RingCentral® in new countries will enable businesses to take advantage of solutions that enhance communications for both employees and customers alike.

“Avaya Cloud Office continues to generate tremendous return on investment for our customers, who appreciate the flexibility and reliability the solution provides,” said Dennis Kozak, SVP, Global Channel Sales, Avaya. “With 71% of tech decision makers reporting faster adoption of new technologies in their organizations, Avaya Cloud Office provides customers a seamless and intuitive UCaaS solution that can streamline communications.”

The latest version of Avaya Cloud Office boasts a range of new features, which include customizable key layouts, Salesforce integration, and conversation folders for easy access for frequent customers. Also included is Team Connect, allowing users to easily reach team members with one-click availability. Customers who use Avaya’s office solution have reported smoother communication functionality, reduced costs, and decreased complexity in work environments.

 “Avaya has opened our eyes to what’s possible during and after the pandemic in terms of how work gets done. Now that we have Avaya Cloud Office, we’re reevaluating our remote work policy for the long-haul. Said customer Phil Adams, IT Engineer, ACRC. “Our clients depend on us for critical resources and care, pandemic or not. Our teams can communicate and collaborate a lot faster now than they could previously, which is helping our clients feel more confident in their relationships with us. At the same time, we’re saving in terms of costs and productivity. It’s a win-win.”

Edited by Maurice Nagle


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