Business VoIP Featured Article

net2phone Officially Launches 'net2phone for Salesforce'

April 07, 2021

By Luke Bellos, Editor, Business VoIP

Unified cloud communications solution provider net2phone has announced the launch of net2phone for Salesforce on Salesforce AppExchange.

The need for efficiency within the customer service space is becoming a major topic within the business world. Customers are increasingly becoming frustrated with long and tedious call times, leading many business operations to look for new opportunities to speed up routine customer service calls.

"net2phone for Salesforce is a welcome addition to AppExchange, as net2phone powers digital transformation for customers by integrating data-powered voice calling with Salesforce," said Woodson Martin, GM of Salesforce AppExchange. "AppExchange is constantly evolving to enable our partners to build cutting-edge solutions to drive customer success."

The integration will allow Salesforce customers to take advantage of net2phone’s call center solutions, including click-to-call, automation for customer data, and customizable user profiles. These new features will supply Salesforce users with new tools to improve the overall customer experience.

"With our Salesforce integration, we've effectively made intelligent, data-driven voice communications an inherent feature," said Jonah Fink, President of net2phone. "It's an important step in our drive to bring voice communications back to the center of business communications."

Net2phone is currently available in the US and Canada, as well as Argentina, Brazil, Chile, Colombia, Mexico and Peru.

Edited by Maurice Nagle


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