Business VoIP Featured Article

VoIP Provider Zadarma Attracts International Attention for Affordability and Features

January 12, 2021

By Tracey E. Schelmetic, Business VoIP Contributor

While voice over IP (VoIP) was already well established going into 2020, the global pandemic has made the technology a necessary lifesaver for business. With as much as 50 percent of Americans working from home during the COVID-19 crisis, the ability to easily and affordably make and take calls from anywhere has become one of the most necessary tools. As the fortunes of VoIP rise, so do the fortunes of the companies that provide it.

Zadarma, which is headquartered in Bulgaria, has been in the spotlight as of late due to its fair, scalable pricing and customization, features which provide users with the ability to adapt the “Zadarma project” system to multiple business needs. Zadarma offers a cloud PBX system, free for regular users that continuously top up their account, with a wide variety of functions, such as call transfers and recordings, automated fax receiving and welcome messages, call waiting with music options, interactive voice response, and the ability to connect multi-channel virtual numbers anywhere you are. The solution also supports SIP (session-initiated protocol) calls.

In addition to VoIP connectivity, the company offers other tools that help raise its value to businesses. Thanks to a technology partnership, Zadarma offers a speech recognition feature for business applications. Recorded voice can be transcribed into text with the help of neural networks and sound models that account for the structure of different languages. The product is also integrated with many leading-edge customer relationship management (CRM) companies, including Salesforce.

Zadarma has been rated highly by app analysts.

“This ingenious VOIP app for iOS and Android covers all the bases,” according to the web site AppAdvice. “Whether you’re a small business owner, a call center manager, or a traveller, it lets you seamlessly transplant your essential personal interactions into the virtual realm, making your life safer, more convenient, and significantly less expensive.”

Edited by Maurice Nagle


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