Vonage Video API Empowering bellFace with Seamless Engagement

Sales departments around the globe are doing due diligence to overcome the obstacles of the pandemic – first and foremost, the loss of face-to-face, in person communications. Transformation is taking place fast and furious in firms of all shapes and sizes, and a focus is maintaining exceptional customer engagement.

bellFace selected the Vonage Video API to support the online sales system provider’s video call solution. The bellFace solution provides sales and support teams with user friendly tools to maximize end results with consulting, reporting and analytics capabilities.  

“Since the start of the pandemic we have seen increased interest in our solution as in-person meetings became challenging and more companies adopted teleworking. By leveraging the Vonage Video API, bellFace can offer users stable video call solutions and customize them with sales-relevant functions,” said Yusaku Matsuda, SRE Group General Manager, bellFace.

The Vonage Video API enables a seamless offline to online sales experience, without the requirement of downloading or installing any third party software. The need for effective online business meeting solutions continues to grow, as bellFace notes receiving more than 10,000 queries from prospective customers between March and May 2020.

“Providing effective sales and customer support is crucial for business continuity. While the pandemic has accelerated the need for digital transformation, many organizations face challenges adapting to this change. Vonage helps businesses transform through easy-to-deploy solutions, enhancing their audio-visual capabilities and ensuring effortless communications,” said Sunny Rao, Senior Vice President & General Manager, Asia Pacific, Vonage.

Video has yet to kill the radiostar, but the pandemic is providing a stage to reimagine the way we communicate and engage with clients.

How do you engage with customers?

Edited by Maurice Nagle